Refund Policy

We want you to be satisfied with our work. Because creative production is bespoke, refunds are handled on a case-by-case basis according to the principles below.

1. Overview

Refund eligibility depends on the stage of the project, the work already delivered, and the agreed scope. We assess each request fairly and individually, and aim to reach a reasonable outcome.

2. Refund Eligibility

If you cancel a project before any work has started, you are eligible for a full refund of amounts paid, minus any non-refundable third-party costs already incurred on your behalf.

3. Partial Refunds

For work that is in progress, refunds are calculated based on the portion of work completed and resources committed. You will receive any completed deliverables corresponding to the retained amount.

4. Non-Refundable Items

The following are generally non-refundable: deliverables already completed and approved, custom work produced to your specifications, rush fees, and third-party costs (such as stock licenses, paid assets, or external services) purchased for your project.

5. Refund Timeline

Approved refunds are processed through the original payment method. Once approved, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

6. How to Request a Refund

To request a refund, email info@narrivo.site with your project reference, payment details, and the reason for the request. We will respond within one business day to begin the review.

7. Contact

For any questions about this Refund Policy, contact Narrivo at info@narrivo.site.